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  1. Default "Payment Problem" - Was soll ich tun?

    #1
    MP Junior

    Join Date
    Feb 2014
    Location
    Switzerland
    Posts
    1
    Hallo, ich habe am Dienstag bei Myprotein bestellt und mit Kreditkarte (zuerst American Express) bezahlt. Jedoch bekam ich dann ca 2 h später ein Mail.

    Dear
    One or more of your items are now in our warehouse and ready to dispatch but we're sorry there has been a problem processing the payment for your order.

    Your Order: 36******

    Please login to your account and update your credit card details or alternatively contact one of our customer service colleagues on 0845 094 9889 and they will be happy to help resolve this issue.

    Please allow 30 minutes from receiving this e-mail before contacting us. This will ensure our system is updated.

    For security reasons please do not send any payment details by email

    Danach habe ich mich halt nochmal eingeloggt und nochmal meine Kreditkarten details eingegeben. Jedoch erfolglos. Darum versuchte ich es diesesmal mit der Visa Karte. Das selbe Problem trat wieder auf.
    Wieso? Ist es ein Problem, dass ich in der Schweiz wohne? Und was kann ich dagegen tun dass ich endlich bestellen kann? Habe die Bestellung noch nicht stoniert, weil ich einen Mega- Rabatt hatte, denn ich nicht verlieren will.

    Bitte um Hilfe!!
  2.  
    #2
    MP Senior

    Join Date
    Apr 2013
    Location
    Germany
    Posts
    146
    Hallo Richard

    Das wird ein Softwarefehler sein
    Storniere mal die Bestellung und melde dich beim Kundendienst

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